Shipping Policy

Shipping Methods

At Kaybec, we are committed to providing you with a seamless shopping experience. All orders are shipped via YunExpress and then transferred to a local courier for final delivery. We are pleased to offer free shipping for all orders within Australia. Delivery typically takes between 7 to 14 days.

Processing and Cancellation

Orders are generally processed and shipped within 1 business day after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and assigned a tracking number, we are unable to cancel it. However, you may cancel your order within 6 hours of placement by contacting us at [email protected].

Shipping Costs

We offer free shipping for all orders within Australia.

Order Tracking

After your order has shipped, you will receive a confirmation email containing tracking information. You can track your package using the tracking number provided on our Tracking page or directly on the courier's website.

Policy Updates

We reserve the right to update our shipping policy at any time. Any changes will be communicated on our website. We encourage our customers to review our shipping policy prior to making a purchase. By placing an order, you agree to all terms and conditions outlined in this policy.

Issues with Your Order

If you have any questions or concerns regarding our shipping policy, please contact us at [email protected].

Received a defective item or experienced a lost order? Please reach out to us at [email protected] or call us at ‭0424 685 118. Our dedicated team is here to assist you and resolve any issues as swiftly as possible.